Viv&Lou® by Vivid Impressions LLC, a division of Wholesale Boutique, is a lifestyle brand that offers bags, travel items, apparel, and accessories designed exclusively for fun-loving personalities. No matter what adventure your life takes you on next!

 

Our Viv&Lou® retail partners are extremely important to us and we are committed to supporting them with exceptional products, service, and support. Below you will find an outline of standards, expectations, benefits, and support we have for any business looking to become a Viv&Lou® retail partner.

 

Become a Viv&Lou® Retailer

You are required to register for an account to become a Viv&Lou® Retailer. Viv&Lou® requires applicants to have a retail store front and/or an e-commerce website. Established e-commerce websites will be approved except exclusive Facebook, Etsy, Flea Market, Consignment Stores and Amazon only applicants do not qualify. A copy of your state retail sales tax license is required prior to approving all accounts. We reserve the right to deny any applicant or request additional information including, but not limited to, photos of your store, company history, and/or other lines you carry, prior to approval.

 

Our website, products, and services are intended for business owners purchasing merchandise and services for resale only.  Providing fraudulent information, failure to maintain an active status, ordering for a nonqualified buyer and/or not maintaining a Suggested Retail Price (SRP) for in-season products will result in the termination of a wholesale account. Although we cannot guarantee absolute territory protection, we can promise that we strive to work with our customers to contribute to their success.

 

FAQ

New Retailers

What are the requirements to become a retailer?

We require applicants to have a retail store front and/or an e-commerce website. New accounts that are Facebook, Etsy, or Amazon only will be reviewed on a case by case basis. We will require and verify a copy of your state retail sales tax license prior to approving your wholesale account. Each new applicant is screened and may be required to provide additional information including, but not limited to, photos of your store, company history, and/or other lines you carry, prior to approval. You definitely want our amazing products in your store, so hurry and submit your registration!

What are the pricing guidelines and minimum order requirements?

A Suggested Retail Price (SRP), also referred to MAP pricing (minimum advertised price) must be maintained on all in-season merchandise, meaning the advertised price must be no less than double the full wholesale price. (Example: Wholesale Price $8, Suggested Retail Price $16)
• $150.00 First Opening Order Minimum
• $50.00 Minimum Re-Order

Drop Shipping

Can I dropship from your facility?

Only current accounts can sell product and dropship their customer. Drop-shipping must be entered by directly as a ship to directly to the customer. No phone or email requests for drop-shipping service will be provided. We will not be responsible for delivery address information provided if in error. 

Marketing & Materials

Can I use your images to share? If so, where do I find them?

We have made your life as a business owner SO much easier! All of our high-resolution images are available for you to download from our Marketing Resources section of our website once you are an approved retailer. In the download file we have lifestyle images, product images, and a product detail spreadsheet with all the dimensions that make for an easy upload to any website platform. We do all the hard work so that you can be busy selling our fabulous products! We are not sure what is better, the amazing pictures you get to use or the fact that they are FREE!

Do you promote your customers’ retail stores on your website?

We are so excited that our brand is in your store and we want to help you grow our brand in your retail storefront! We have a Find a Retailer function (which may be under development) for retail customers to locate our products in a storefront near them. We encourage you to keep your information updated with us so that customers are always able to locate your store from our website! Visit Find a Retailer today to make sure that the information is correct for your storefront! Please keep in mind that we do not allow our retailers to accept returns for items purchased on www.VivandLou.com and Viv&Lou® will not accept returns from retail customers for items purchased in a storefront.

Orders & WB Services

What do I do if I have a problem with my order?

Oh no, we are so sorry you are not satisfied with your order! If you have any problem that needs to be addressed simply email us at service @ vividimpressions.co with your order number, photos if it's necessary and a brief description of the problem. We strive to respond to all return requests within 2 business days.

When will I receive my order?

While we cannot guarantee an exact delivery time frame. We will strive to get your order to you as fast as possible through our shipping providers once production is completed on your products based on our current workload! Blank orders (products without designs) placed online generally ship the same day of the next morning (M-F). 

Do you offer embroidery tips for monogramming on your items?

Yes, please visit our YouTube channel, Viv&Lou® Monogram Tutorials (may be under development), for embroidery tips. We have all the embroidery supplies featured on our YouTube channel available to purchase through our website for one stop shop ordering! These are the products that we use in our facility every day and highly recommend to you! 

How can I keep an eye on your inventory levels?

If you are ever concerned on our inventory availability we recommend calling or sending us an email to service @ vividimpressions.co with the quantities needed. We may publish inventory values on the website but depending on the product would depend on additional inventory availability. 

Can you personalize your products with my logo?

Yes, we love to do custom logos on our products! Please contact service @ vividimpression.co with the items, quantities, and a high-resolution jpeg image of the logo so that we can get a quote for your custom order. If you already have your logo in a digitized format that makes it even easier, however a minimum of 24pcs is required. All logos that require conversion into an embroidery friendly format will be charged a setup fee of $35.

I am interested in ordering a product that is not on your website, is this possible?

Yes, we would love to work with you on any product using previous patterns or styles that you may be interested in carrying. We require a 200 piece minimum and 3-6 months for any special order. Contact us at service @ vividimpressions.co for more information on how to get a special order started.

General Questions

What is your Etsy Policy?

Etsy sellers must be approved by an account manager prior to listing our merchandise on this sales channel. We must have your Etsy store name and URL on file. While Etsy may be approved as an additional sales channel, Etsy only stores will not be approved.

My “Proceed to Checkout” button is greyed out. Why can't I checkout?

Opening orders must meet our $150 opening order minimum for the checkout button to become active. If an item has sold out while in your shopping cart, you must remove the sold out item and then checkout button will become active.